Returns & Exchanges

At Pleasanton Florist, we strive to ensure every arrangement brings joy to your home; however, due to the perishable nature of our products, we offer replacements or credits for items that do not meet our freshness standards within 24 hours of delivery.

1

Contact Our Team

Notify us within 24 hours of receiving your order by calling our shop or emailing photos of the arrangement to our support team.

2

Assessment

Our floral experts will review the condition of the blooms to determine if the issue is related to transit damage or natural wilting.

3

Resolution Selection

Once approved, you may choose between a fresh replacement of the same floral value or a digital store credit for future home decor purchases.

4

Delivery of Replacement

We will schedule a complimentary redelivery of your new arrangement to your doorstep, ensuring your home remains beautiful and fragrant.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing